ERROR CODE OXB950C06C or OXB950C05C

[PDB12341]

Hi,

I hope somebody can be of assistance. My hp officejet 3831 suddenly shuts down and does not restarts. After a couple of days it suddenly jumps to live again. I can print several papers and shuts down again.  Each time i get the following error code 0xb950c06c  or 0xb950c05c  (I cannot really distinguish the last number 5 or 6). Can anybody tell me what to do? Many thanks.

[Garp_senchau · Accepted solution]

@PDB12341, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

• Turn off the printer.
• Disconnect the power cord from the back of the printer and from the wall outlet.
• Wait for about 60 seconds.
• Reconnect the power cord to the wall outlet and the back of the printer.
• Turn on the printer.

Check for Paper Jams

• Open the printer and check for any paper jams or obstructions. Remove any stuck paper carefully.
• Inspect the printer's feed path for small pieces of paper or debris.

Check the Printhead

• Turn off the printer and open the ink cartridge door.
• Check if the printhead or cartridges are installed properly.
• If needed, try removing and reinstalling the cartridges.
• Clean the printhead if you notice any ink buildup or debris.

Update or Reinstall Printer Drivers

• Ensure your printer’s firmware is up to date. You can check HP’s website for the latest version and update the printer if needed.
• Try reinstalling the printer drivers on your computer as outdated drivers can sometimes cause communication errors.

Perform a Reset on the Printer

• You can try a factory reset, which can help if there’s a software issue causing the shutdowns.
• To reset the printer, go to the printer’s control panel, select "Setup," then "Printer Maintenance," and look for a "Restore Defaults" or "Reset" option.

Check Ink Cartridges

• Ensure that the ink cartridges are properly installed and have sufficient ink. If any cartridge is low or empty, replace it.

Check the Power Supply

• Ensure the power cord is securely plugged into both the printer and the wall outlet.
• If the printer is plugged into a power strip or surge protector, try plugging it directly into the wall to rule out any power issues.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.

Take care and have a good day😇.

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