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Microsoft Windows 11

Printer displayed this code.  I tried to reset but now it won't power on at all

3 REPLIES 3
HP Recommended

Hi @Shanna77,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To be able to answer you effectively, we need some information.

 

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
HP Recommended

HP desk jet 4650.  It won't even power on now.

HP Recommended

Hi @Shanna77 ,

 

Thanks for sharing the details. 

 

This could be an issue with the settings on the printer or the printer hardware itself. Let us try the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. 

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

 

You may also refer to this document for more details. 

 

Hope this helps! Keep me posted. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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