ERROR code Eo, even with New cartridge

[Bwilliams1]

Need help, error code E0 keeps showing on printer even after changing cartridges twice. Plesse can someone help me with this.

[Jerry_57]

Hi @Bwilliams1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that you are getting an  E0 error code on an HP printer indicates a cartridge issue. Here is a step-by-step guide to help resolve this issue, especially if it persists even after changing the cartridges:

 

Steps to Fix the E0 Error Code:

Remove and Reinstall the Cartridge:
 

• Open the cartridge access door.
• Wait for the carriage to move to the center.
• Lightly press down on the cartridge indicated by the blinking ink level icon (left for color, right for black), and remove it.
• Reinstall the cartridge so that it snaps securely into place with a clicking sound.
• If both icons are blinking, repeat the process for the other cartridge.
• Close the cartridge access door and press the "X" button on the control panel to clear the error code.

Inspect the Cartridge:
 

• Open the cartridge access door and remove the cartridge.
• Set it down on a protected surface, being careful not to touch the ink nozzles or contacts.
• Verify the cartridge part number for compatibility with your printer model by checking online at Ink Toner & Paper - HP® Store.

Inspect for Damage:
 

• Check if there's any visible damage, obstruction, or packing material on the cartridge, and remove any present tape.

Power Cycle the Printer:
 

• If the error code doesn’t clear after reinstalling the cartridge, turn off the printer.
• Wait 60 seconds, then restart the printer to reset it.

Replace the Cartridge:
 

• If, after reinstalling the cartridge, the problem persists, you might need to replace the faulty ink cartridge.

Use Genuine HP Ink Cartridges:
 

• Ensure you are using genuine HP cartridges, as compatibility issues may arise with non-genuine products.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support