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‎08-03-2020 08:45 AM

HP Recommended
Product: Example: Pavilion 65XXEnvy Photo 7134
Operating System: Microsoft Windows 10 (64-bit)

I have an Envy Photo 7134. It has developed a paper jam that I cannot resolve. There is no paper jam and i have followed the instructions from the Virtual Assistant. Who has access to distilled water anyway? Done a hard reset in line with the HP instructions and done a factory reset. At the same time the printer is saying I cannot print until I enrol in the cartridge scheme - which is merrily taking my money every month because I am enrolled! It's as if the printer will not shake this idea that it has a jam so I am in an endless loop of jam msg, followed by me pressing okay to it trying to set up again and then saying its jammed so I say okay. And in the middle of it all regular notifications that I am not enrolled in the cartridge scheme so I cam not allowed to print anyway! Someone owes me an apology!! 🙂 Anyone know what to do?

1 REPLY 1

‎08-05-2020 10:42 AM

HP Recommended

@Alastair5, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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