I have an Envy Photo 7134. It has developed a paper jam that I cannot resolve. There is no paper jam and i have followed the instructions from the Virtual Assistant. Who has access to distilled water anyway? Done a hard reset in line with the HP instructions and done a factory reset. At the same time the printer is saying I cannot print until I enrol in the cartridge scheme - which is merrily taking my money every month because I am enrolled! It's as if the printer will not shake this idea that it has a jam so I am in an endless loop of jam msg, followed by me pressing okay to it trying to set up again and then saying its jammed so I say okay. And in the middle of it all regular notifications that I am not enrolled in the cartridge scheme so I cam not allowed to print anyway! Someone owes me an apology!! 🙂 Anyone know what to do?
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".