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‎08-30-2020 02:06 PM

HP Recommended
Product: Envy 110

Hi There, 

 

My HP Envy 110 is not able to scan even if I try to do it from HP Easy Scan or HP Smart. What can be the problem?

 

Thanks! 

Tags (1)
2 REPLIES 2

‎09-01-2020 07:56 PM

HP Recommended

@Julius8

 

Welcome to the HP support community.

 

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

 

Meanwhile:-

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎10-14-2020 10:00 AM

HP Recommended

I have the same problem. The scanner bar is not moving.

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