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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
John_stuck
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Envy 120 Series printing problem

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Envy 120 series
macOS 10.14 Mojave

The printer prints test pages and alignment pages fine. But when I print a document it contains missing or incomplete text. I have replaced the cartridges and cleaned the heads but it still does not print correctly. Can anyone help please

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Kumar0307
HP Support Agent
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@John_stuck, Welcome to the HP Support Community!

 

Try making a standalone Black and Color photocopy and check if it prints fine. If the printer is able to print test pages and able to make copies fine, this could be an issue with the print drivers.

 

From which application are you trying to print from?

Have you tried printing different documents like PDF, Word, and Webpages to check if the issue persists? By this, we can conclude if this is a driver issue or an application issue.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, update the software on mac

Click here to know how.

 

Keep me posted for further assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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John_stuck
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Hi Kumar0307

 

thanks for your reply. I had tried most of what you had suggested, but without success.

 

However, for a tip from a friend, I played around with the paper settings. I selected, "best plain paper" instead of the default settings and it cured my problem straight away. I then went back to the default settings to see what would happen and the problem was back. I therefore used the "best plain paper" settings and saved it for future use it 

 

Thanks for your reply

 

John

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Kumar0307
HP Support Agent
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@John_stuck

 

Glad to know you found the cause and the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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