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lwatson5
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Message 1 of 2
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Solved!

Envy 4502 Will not print

HP Recommended
HP ENVY 4502
Microsoft Windows 8 (64-bit)

I have had this printer for two years now and recently moved disconnecting and reconnecting it , I am not using the wifi option and have my computer set up to use the usb option to print. Recently the printer has started to show that there is a document waiting to print in the queue and shows on the screen that the document it printing, but then about two seconds later it printer stops as if the document had been finished but nothing has been printed.

I have already tried to re-instal and updating the software  and the printer did the same thing. I have two of these printers (both envy 4502) and they are both having the same problem. 

 

If anyone has any ideas on how to fix this problem your help would be greatly appreciated. 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
DocCottle
Retired
Retired
5,028 662 405 708
Message 2 of 2
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HP Recommended

Hey @Iwatson5,

 

Welcome to the HP Support Forums.

 

I understand that you are having some issues with printing from your Windows 8 PC to your Envy 4502 e-All-in-One Printer. I can help you with that.

 

To start, make sure the printer is connected directly into a wall outlet and not a surge protector. Once done:

  1. If your printer is connected to your PC through a USB cable, remove it.
  2. Close all programs you have open.
  3. In your search bar type in Printers and open Devices and Printers.
  4. Right-click on any icon of your printer listed.
  5. Click on Remove Device.
  6. Repeat for any other icon of your printer listed.
  7. If you removed the USB cable, connect it. If not, click on Add Printer and follow the prompts to add a queue for your printer.

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

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DocCottle
Retired
Retired
5,028 662 405 708
Message 2 of 2
Flag Post
HP Recommended

Hey @Iwatson5,

 

Welcome to the HP Support Forums.

 

I understand that you are having some issues with printing from your Windows 8 PC to your Envy 4502 e-All-in-One Printer. I can help you with that.

 

To start, make sure the printer is connected directly into a wall outlet and not a surge protector. Once done:

  1. If your printer is connected to your PC through a USB cable, remove it.
  2. Close all programs you have open.
  3. In your search bar type in Printers and open Devices and Printers.
  4. Right-click on any icon of your printer listed.
  5. Click on Remove Device.
  6. Repeat for any other icon of your printer listed.
  7. If you removed the USB cable, connect it. If not, click on Add Printer and follow the prompts to add a queue for your printer.

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No
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