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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Envy 4513 Jamming

HP Recommended
Envy 4513
Microsoft Windows 10 (64-bit)

This printer prints with regular paper, but jams with card stock and matte

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@KENB5

 

Welcome to the HP Support Community.

 

What's the size of the card stock and matte paper being used?

 

Please find the what's compatible with your Printer in the paper - handling section: https://support.hp.com/in-en/document/c04704159

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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