Envy 4520 Blue screen Can I please have an answer?

[MichaelReed1]

First posting was ignored, may I please have an answer?

Printer is completely unresponsive, blue screen only, no other lights, touch screen unresponsive. I did the unplug, hold power button, & replug reset, no avail. Cannot remove cartridges as they will not center when I open the lid. Does not respond to print commands from any source. Does not respond to printer software from my computers start menue. Ran scan doctor, no avail.

Suggestions?

[Nal_NR · Accepted solution]

Hi @MichaelReed1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the blue screen.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

This looks like a hardware issue. 

This might require one-on-one interaction to fix the issue.

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

HP provides repair or service options as well. Hence I encourage you to contact HP support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!