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Envy 4527 printing blank

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Envy 4527

My Envy 4527 is printing mostly blank. Even the print test page is only showing an orange arrow with the word ‘Important’. I have tried printing from Word on my laptop and through HP Smart on my phone. The black cartridge is showing to be approx 80% full, the colour one 20%. They are both genuine HP and I have cleaned them according to HP’s instructions. I have followed all the other recommendations from HP to try and resolve this. Can anyone help please?

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@Bobachops, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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