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Flag Post

Envy 5030 does not p[rint in black

HP Recommended
Dell E6430/HP Envy 5030
Microsoft Windows 10 (64-bit)

We have a printer Envy 5030 one and a half year old, but it does not print anymore in black. So a black-only text comes out with blank paper. Pictures printed are blurred.

We tried out all cleaning options, but it did not help.

The ink-indicator on the printer shows 3/4 full black cartridge.

 

What to do ?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kees_bal, Welcome to HP Support Community

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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