Envy 5530 not printing after updating Instant Ink

[EEmZ]

After I update the instant Ink statue, the printer won't print any more. It just stays at "Printing..." status forever. To make it work again, I have to reset it to factory status and delete this printer from my Mac and prevent it from updating instant Ink ever again.  Please help, it bothers me.

[Jay_G24]

Hi @EEmZ,

I'd like to help!

I understand you are receiving an instant ink error.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[EEmZ · Accepted solution]

Hello,

Thank you for your reply!

I deleted the printer from my Mac and then reinstalled it and reset the printer to factory state and then updated the software on it... I repeated this process several times now it is working.

[Jay_G24]

I am glad the issue is resolved.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!