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Envy 5640 stopped printing black

HP Recommended
HP Envy 5640 all in one
Microsoft Windows 10 (64-bit)

Printer has stopped printing black from Windows 10 desktop and Windows 10 laptop (Windows kept up to date on both machines). This is not a hardware problem, as the photocopy mode still prints black, and I get perfect prints from my Android phone via HP Print Service.

Printer firmware is up to date, and I have tried uninstalling and re-installing the printer several times on the desktop and laptop. Have tried both USB and wireless connection.

Print and Scan Doctor produced no results.

Anything else to try?

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Hi @Jonah4,

 

I'd like to help with the printing issue.

 

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer --Installing and Using the Windows Built-in Print Driver

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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