Envy 5660 Stuck on Genuine Cartridge Screen

[brunos_tesoro84]

I have a hp Envy 5660 and after installing some new ink I've unfortunately ran into being stuck on the screen that says Genuine HP Ink Cartridges Installed. And it gives me the little OK button to push in the bottom right hand corner however it does not acknowledge me pushing said button at all. Outside of this issue I've had no other problems with the touchscreen. I've tried unplugging and replugging into a wall outlet and not into a wall outlet. I've tried every solution I could find on the internet so what do I do now???

[Kumar0307]

@brunos_tesoro84, Welcome to the HP Support Community!

Remove the new ink cartridge and insert one ink cartridge at a time to check if the issue persists. Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Insert the old ink cartridge and check if that helps.

If the old ink cartridge does not produce the same issue, you may have to replace the new ink cartridge.

Please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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