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Message 1 of 2
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Envy 5660 copies, prints test pages, but documents won't print

HP Recommended
envy 5660
Mac OS X 10.10 Yosemite

Printer has worked in the past using wired and wireless connections but then stopped altogether.  The printer connects to my computer and I can access all the info about ink and tell it to clean print heads / print test pages etc.  The copy function also works from the front screen of the printer and I can use the scan function from the computer.  When I try to print a document it goes to the queue and says it is printing.  After a few minutes of displaying "100%" the item disappears out of the queue even though it never printed.

 

I've tried all the common recommendations...

Power off and on

Disconnect power cord and wait before reconnecting

Disconnect usb

Re scanned for printers through mac os

Downloaded the drivers and reinstalled (progress stopped at the "print test page" screen because it wouldn't print)

 

Seems like everything works except for the main thing I need it for.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @as111,

 

I'd like to help!

 

 Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

    Figure : Example of the Printers & Scanners window

     Example of the Printers & Scanners window
  2. Check if your printer name displays in the Printers list, and then do one of the following steps.

    • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

    • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

    • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

  3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

    Figure : AirPrint displays in the Use menu

    Select AirPrint from the Use menu
  4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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