Envy 6000 only prints half a page

[Emily246]

its been working fine for months. suddenly got a paper jam and now every time i print, its only printing half the page and errors E2 and E4 appear, even though the sheet has fully come out, no blockage, and sizing is correct. I've done a hard reset on both the printer and my MacBook, I've deleted and reinstalled the drivers, I've checked for updates etc and nothing is working 

[ferRX]

Hi @Emily246 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=lbI7d9x5GUA

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Emily246]

Hi, thank you for that. unfortunately there's not a paper jam which is why I'm struggling with what to do. the printer ejects the paper as normal, but without printing the full page 

[ferRX]

Hi @Emily246 

Ok, then try to send a Print Quality report with the steps from next video:

>> https://www.youtube.com/watch?v=AFt3RFET9mc

Printer Quality report should look like the next example:

• 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.