Envy 6065e

[MLS1946]

Have 2 Envy's. First says paper jam. Cleared. Same message. Second says offline. Doesn't clear.

[Raj_05]

Hi @MLS1946,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

For your HP Envy 6065e printers, here’s how you can address the issues.

Paper Jam Message (even after clearing)

Inspect for hidden jams:

• Open all accessible areas (input/output tray, ink cartridge access area, and paper path).
• Use a flashlight to check for small pieces of paper or debris.
• Ensure rollers are clean and free of obstructions.

Reset the printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 2 minutes.
• Plug it back in and power it on.

Check the sensors:

• The paper jam sensor may be stuck or dirty.
• Clean the paper feed rollers with a lint-free cloth and distilled water.

Update firmware:

• If the issue persists, check for a firmware update via the HP Smart App or HP support website.

Offline Issue

Check network connection:

• Ensure the printer is connected to the same Wi-Fi network as your device.
• If using Wi-Fi, check if the signal is strong. Relocate closer to the router if needed.

Re-add the printer:

• Remove the printer from your devices (Control Panel > Devices and Printers on Windows or System Preferences > Printers & Scanners on Mac).
• Re-add the printer using the HP Smart App or manually via the network settings.

Restart devices:

• Restart your computer, router, and printer to refresh the connection.

Use a static IP:

• Assign a static IP address to the printer via the Embedded Web Server (EWS) for better connectivity. Access the EWS by entering the printer's IP address in a browser.

Set as default printer:

• Ensure the printer is set as the default in your computer's settings.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support