Envy 61553e will not print

[Lizzie723]

Envy 61553e will not print

messge says set up issue

[VikramTheGreat]

Hi @Lizzie723,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When your HP Envy 6155e shows a “Setup Issue” message and won’t print, it usually means the printer hasn’t completed its initial configuration or is stuck in HP+ activation. Here’s how to fix it:

Step 1: Check HP Account & HP+ Activation

• Make sure your printer is linked to your HP account.
• Sign in at HP Smart and confirm the printer shows as active.
• If it’s not, remove the printer and add it again using the HP Smart app.

Step 2: Complete Setup in HP Smart

1. Open the HP Smart app on your PC or mobile.
2. Select your printer.
3. If you see “Setup Required”, follow the prompts to: 
   • Accept HP+ terms.
   • Connect to Wi-Fi.
   • Enable Web Services.

Step 3: Check Firmware & Network

• Ensure the printer is connected to the same Wi-Fi as your PC.
• Update firmware via HP Smart > Printer Settings > Advanced Settings.

Step 4: Restart Everything

• Power off the printer for 60 seconds.
• Restart your router and PC.
• Power the printer back on and retry setup.

👉 HP Official Guide: HP app errors during setup and account registration | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat