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Envy 6230 does not print in colour

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Envy 6230
Microsoft Windows 10 (64-bit)

My Envy 6230 does not print in colour, I tried printing a photograph and copying a colour document as suggested in other threads, but it came out a pale grey. I have tried uninstalling and re-installing the printer but that made no difference. I bought this printer mainly to print photographs so this defect effectively renders it a rather expensive doorstop.

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HP Support Agent
HP Support Agent
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Hi @HughStewart,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Single cartridge mode-

 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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