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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
fabiorossi
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Message 1 of 2
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Envy 6232 error

HP Recommended
Envy 6232
Microsoft Windows 10 (64-bit)

Hi, the new printer was delivered to me today, but after turning it on in a few minutes it crashes with error code 0x00829c98 hw_watchdog c

Even if I try a reset to factory conditions it goes the error and soft reset

What can I do?

Thanks

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @fabiorossi

 

Welcome to the HP Support Community. I'd be happy to help you with the printer error. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

  

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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