Envy 6255 ERROR CODE 0X00829C98 HWLWATCHDOG C. SHOWS UPMOST OF TIME WHEN I WANT TO COPY. MUST PLU

[itzie]

HP ENVY 6255   ERROR CODE  0X00829C98   HWLWATCHDOG C.  ONLY WHEN I WANT TO COPY.

[Rachel571]

Hi @itzie,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

As I understand you are getting the error code 0X00829C98 HW WATCHDOG C. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted a hard reset of the printer?

While you respond to that, here's what you need to do:

• Turn the printer on, if it is not already on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.

•    NOTE:
• HP recommends connecting the printer power cord directly to the wall outlet.

• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Wait until the printer is idle and silent before you proceed.
• Try to print. If the issue persists, continue to the next step.
• Perform a firmware upgrade for your printer, using the steps mentioned on this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16
• Also, remove and reconnect the ink cartridges before you retry.

If the issue persists, please Contact HP phone support to have the printer repaired or replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  https://www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support