• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-06-2024 08:25 AM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

Hi! My printer is stuck in error E6. I already followed all the status in the many tutorials without a solution. The ink carriage is stuck on the right side and only moves manually. Is there any tutorial for this? There is no paper or debris jam.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-08-2024 04:03 AM

HP Recommended

Hi @Erica-Envy6455e,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

If you have performed all the steps from this document and still having issues, this could be a hardware issue. 

 

You may also refer to Carriage jam or E3 error

 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-08-2024 04:03 AM

HP Recommended

Hi @Erica-Envy6455e,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

If you have performed all the steps from this document and still having issues, this could be a hardware issue. 

 

You may also refer to Carriage jam or E3 error

 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



Was this reply helpful? Yes No

‎12-08-2024 07:26 AM

HP Recommended

Hi! I did a couple more actions on my side (I found one discussion on how to delete all printer softwares from my computer) and repeated the steps on the printer E6 error, which cleared the error. I  tried to re-set up by my own, then I finally got on the phone with an HP representative, and she did an amazing job at resetting it up after I cleared the E6 error. Thank you!

Was this reply helpful? Yes No

‎12-08-2024 09:35 AM

HP Recommended

Hi @Erica-Envy6455e 

 

I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

 

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead.

Nal_NR-
HP Community Moderator



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.