Envy 7134 printer stuck

[Kaz76]

My printer HP envy has a blue line and one blue dot filled, I’ve turned it off at the socket, removed wires, checked for loose wires and still can’t get it to work

[zoey7886]

@Kaz76, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Envy 7134 printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I see that your HP Envy 7134 is stuck with a blue line and one filled blue dot—definitely frustrating, especially after all the troubleshooting steps you've already tried. Let’s see if we can get it up and running again!

A few things to check:

Power Reset – You’ve already unplugged the printer, but let’s try this with a small twist:

• Turn off the printer and unplug it from the power source.
• Remove any connected USB cables.
• Wait at least 2-3 minutes to allow the internal components to fully reset.
• Plug it back in and turn it on.

Check for Error Codes or Blinking Patterns – If you see any blinking lights or error messages on the printer screen, let me know—I can help decode them!

Firmware Update (if accessible) – If your printer screen responds, check if a firmware update is available. Sometimes, outdated firmware can cause unexpected issues.

Try a Hard Reset – If the printer is still unresponsive, try this:

• Press and hold the Wi-Fi and Cancel (X) buttons together for about 10 seconds, then release.
• If the printer restarts, check if it’s working normally.

If none of these help, let me know what’s happening after each step, and I’ll be happy to guide you further! 😊

Looking forward to your update!  

Take care, and have an amazing day!  

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Regards,