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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sweet_emotion26
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Message 1 of 4
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Envy 7855 won't print or make copies

HP Recommended
Envy 7855
Microsoft Windows 10 (64-bit)

I have a really nice Envy 7855 printer that I LOVED that just one day, almost a year ago, STOPPED printing. There is no error or the only error is it was not turned off correctly from us unplugging it since it wound stop making noises otherwise. When you try to print, it just makes noise and nothing happens. It then says printer busy. I wondered if we did not do the windows 10 update so I did that.  It can scan documents but not make copies or print.  I have spent hours with the virtual Agent and it is like talking in circles.  I really miss the good old days when you  could talk to a human.  Help please

 

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Sweet_emotion26

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Sweet_emotion26
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Message 3 of 4
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I unplugged it from back and wall for several minutes and replugged in. Tried a different plug. Tired downloading the firmware but it says it is up to date.  Thanks for trying to help. 

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sandytechy20
HP Support Agent
HP Support Agent
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@Sweet_emotion26

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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