Envy Inspire 7200e - expired certificate - check the printer for errors.

[7piglet]

Today I went to print and I got a message saying "expired certificate - check the printer for errors." I've checked the printer and there are no error messages, The printer is already set up to automatically update with the latest firmware, I've tried uninstalling and reinstalling it, returning it to factory settings, going to the printers web address and manually creating new certificates, and nothing is getting me past the message - until this is sorted it will not allow me to print.

Any ideas on what else to do would be greatly appreciated.

[Hawks_Eye]

Hi @7piglet 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining everything so clearly—you’ve already taken all the right steps, and I understand how frustrating it is when the printer blocks all activity despite showing no visible errors. 

To resolve the “expired certificate – check the printer for errors” message on your HP Envy Inspire 7200e, you’ll need to manually refresh the printer’s security certificates via its Embedded Web Server (EWS), then restart the printer and reconnect it through the HP App.

Let’s walk through a focused recovery path to restore full functionality.

Step-by-step actions to clear the expired certificate error

1. Access the printer’s Embedded Web Server (EWS)

• Make sure your printer is connected to the same network as your computer
• Open a browser and enter the printer’s IP address (found on the control panel under Settings > Network Summary)
• This opens the EWS interface

2. Manually regenerate the certificate

• In the EWS, go to Settings > Security > Certificate Management
• Select Create New Certificate
• Choose Self-Signed Certificate
• Set the validity period to the maximum allowed (e.g., 2–5 years)
• Save and apply changes

3. Restart the printer

• Power off the printer completely
• Wait 30 seconds
• Power it back on and wait for it to reconnect to the network

4. Remove and re-add the printer in the HP App

• Open the HP App on your computer or mobile device
• Remove the printer from the app
• Re-add it using Add Printer > Search by IP Address
• Confirm that the app no longer shows the certificate error

5. Update firmware manually (if needed)

• Visit the official HP support page for your model:
  HP Envy Inspire 7200e Drivers and Firmware
• Download and install the latest firmware update
• Restart the printer after installation

Let me know how the printer responds after these steps. You’re doing everything right by staying proactive, and I’ll be here to support you through a clean resolution.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[7piglet]

Thanks, I had already done that with no joy. 

The only way I managed to do it was by adding the printer manually as a generic printer. 

[Hawks_Eye]

Hi @7piglet 

Thanks for the update, and well done on finding a workaround by adding the printer manually as a generic device—that’s a smart move when certificate-based blocks get in the way.

Since the standard certificate regeneration and firmware update paths didn’t resolve the issue, and the HP App still flagged the expired certificate, your workaround using a generic driver is a practical and effective solution to restore basic printing.

Here are a few final suggestions to help stabilize or improve functionality:

1. Keep using the generic printer setup

If printing works reliably through the generic driver, you can continue using it for everyday tasks. Just note that some advanced features (like scanning or ink level reporting) might be limited.

2. Check for future firmware updates

Even though your printer is set to auto-update, it’s worth checking manually every few weeks:

• Go to HP Envy Inspire 7200e support page
• Download and install any new firmware if available

This ensures you’ll benefit from any future fix that addresses certificate handling.

3. Optional: Disable HTTPS in EWS (if available)

Some users regain full access by temporarily disabling HTTPS:

• Open the Embedded Web Server (EWS) via the printer’s IP address
• Navigate to Settings > Security > HTTPS Settings
• If the option exists, disable HTTPS and apply changes
• Reboot the printer and try reconnecting via the HP App

Only do this if you’re on a secure home network, as it reduces encryption.

You’ve done everything right—methodical, persistent, and adaptive. If the generic driver keeps things running smoothly, it’s a solid interim solution until a firmware update fully resolves the certificate issue. 

Let me know if you’d like help optimizing print quality or scanning through alternate methods.

Regards,

Hawks_Eye