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Message 1 of 2
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Flag Post

Envy Photo 6230 Remove and Reinstall Ink Cartridge Message

HP Recommended
HP Envy Photo 6230
Microsoft Windows 10 (64-bit)

Hi,

Product Number - K7G25B

I am hoping you can help.

The 'Remove and Reinstall Ink Cartridge Message' appeared without my knowledge of any software update having been done. Since the message was not clear which cartridge it was referring to, I removed and reinstalled both the black and colour cartridges but to no avail.

I have followed the instructions below which was provided by Jeet_Singh (one of HP employees) in another post with a similar issue to mine. It is still not working although the message is now not showing on the LCD. I did a test print but nothing happened.

Here are the instructions:

  • Remove all the ink cartridges and then try to perform a hard reset on the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.
  • Now insert the ink cartridges and then try to print a test page and check if it works.

New ink cartridges were sent to the customer who raised the post and that seemed to have resolved the issue. Will it be the same case for me too? I was under the impression that HP would send me new cartridges under my Instant I

Thank you.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Pikefish We got you covered, we'll help you with the new cartridge, don't you worry!

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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