Envy Photo 6230 stuck loading screen NO interaction touching screen or power buttom

[EnvyPhoto6230ko]

hp envy photo 6230, the last one of the shop, first set on, It stuck in loading screen with no interaction touching screen or with power buttom. No change nothing plug and unplug. It is an forcing reset FISICAL buttom or something??

For you, for me, for everyone.

Don´t even think of answer if you don´t know other solution that isn't "unplug, wait, plug", "use the power buttom" or "select reset in touching screen". That kind of answers are everywhere and for every printer.

And is STUCK, no touching screen reacts, no power buttom reacts. Only loading screen.

Please, don´t be a parrot without knowing or reading about the problem.

[Raj_05]

Hi @EnvyPhoto6230ko,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support