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Envy Photo 7134 not picking up photo paper from tray. Rollers etc have been checked & cleaned.

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Envy photo 7134

Hello. My Envy Photo 7134 will not print photos using paper from the photo tray. I have tried several different papers, taking the tray in and out, cleaning all the rollers, turning printer off/on. Basically i have done everything suggested. i have tried to copy a photo and still it will not pick paper up. I've tried putting 1 sheet in, then filling the tray, still nothing. This is a relatively new printer and have not used it that much. SO so so disappointed with HP.  Have also experienced problems with print quality on A4 in colour. Beginning to feel I've wasted my money.

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Welcome to HP Community


I have gone through your Post and would like to help


i appreciate all your efforts and expertise in troubleshooting this issue


Have you tried changing the settings when printing photos? Do you have same issue printing on regular papers?


If the issue persists please contact HP Support in your region for service options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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