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Message 1 of 4
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Envy Photo 7855 Printer Problem

HP Recommended
Dell XPS
Microsoft Windows 10 (64-bit)

Documents attached to emails are printed with quarter inch black horizontal lines going across the page. Document words are unrecognizable.  Other documents (not attached to emails) are printed properly.

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@Fab55, Welcome to HP Support Community!

 

To be able to assist y9ou better, I'd like to know the following-

 

Is this happening from all web applications or just the mail application?

What happens when you make photocopies on the printer?

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 4
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This happens in PDF files detached and save from emails.  I also tried to print document on an old  HP Photosmart C4280 and got the same black quarter inch streak across the page. Normally, no problem with photos although I print very very few photos.

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HP Support Agent
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@Fab55

 

Have you tried the steps mentioned in my post?

 

Also, try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Keep me posted.

TEJ1602
I am an HP Employee

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