Envy Photo 7855 printer will not start-up and stops at one dot.

[CL1AU]

Hello,

I have an HP7855, which will not boot at start-up and stops at one dot out of the 5 dots on the start up screen. 

I have tried everything, from taking the power cord out, waiting for 1 minute, and plugging it back in to holding the power key down for 15 seconds, 30 seconds, and 45 seconds. It's not plugged into a power surge protector. I'd like to hard reset it. Please let me know how I can do this.

[Irfan_06]

Hi @CL1AU,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is not booting up.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[CL1AU]

Thanks Irwin6 for the reply. I completed the instructions as requested, twice, but the printer will still not boot. Additionally, the factory reset instructions provided (c) are not relevant, as the printer doesn't boot, so it's not linked to wifi and cannot facilitate the HP Restore factory defaults from the HP Smart app. What else do you suggest? Thanks.

[Irfan_06]

Hi @CL1AU,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support