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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Yp5
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Message 1 of 2
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Envy Photo 7855 will not print from the post card tray

HP Recommended
macOS 10.14 Mojave

Product : HP Envy 7855 All in one Printer. 

[Personal Information Removed]

FPU: K7R96-64008

The printer will not print a photo post card although the post card paper is loaded and chosen on printer option.

It has worked in the past but now will only print from the main tray. I tried removing main tray paper to force it

to post card tray but it tells me to refill main paper tray.

Can someone advise. I bought this because of it's photo printing option!

Thanks

yp5

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Yp5,

 

I'd like to help!

 

What are the type, size, and weight of the paper you are using?

 

Refer to the printer specification to know the supported paper size and type.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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