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Message 1 of 4
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Envy Pro 6432 lost set up cartridges

HP Recommended
HP ENVY Pro6432
Microsoft Windows 10 (64-bit)

Hi all,  I have purchased a ENVY Pro 6432 and it hasn't come with the set up cartridges. Is there a way to bypass this at all?

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@DaveAllison, Welcome to HP Support Community!

Do you have the regular ink cartridges purchased?

 

If yes, you can install them and try to initialize the printer.

 

If no, reach out to HP Support in your region for further assistance.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 4
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HP Recommended

Hi, i have purchased 2 original cartridges (Black and Tri color) and have installed them as per instructions, but the problem still exists.

 

 

Dave. 

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HP Support Agent
HP Support Agent
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Message 4 of 4
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@DaveAllison

 

Thanks for replying!

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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0 Kudos
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