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‎12-28-2020 06:38 AM

HP Recommended
Product: HP ENVY Pro6432
Operating System: Microsoft Windows 10 (64-bit)

Hi all,  I have purchased a ENVY Pro 6432 and it hasn't come with the set up cartridges. Is there a way to bypass this at all?

Category:
3 REPLIES 3

‎01-07-2021 07:56 PM

HP Recommended

@DaveAllison, Welcome to HP Support Community!

Do you have the regular ink cartridges purchased?

 

If yes, you can install them and try to initialize the printer.

 

If no, reach out to HP Support in your region for further assistance.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎01-08-2021 05:01 AM

HP Recommended

Hi, i have purchased 2 original cartridges (Black and Tri color) and have installed them as per instructions, but the problem still exists.

 

 

Dave. 

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‎01-08-2021 05:11 AM

HP Recommended

@DaveAllison

 

Thanks for replying!

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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