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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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An HP printer error code E11 usually indicates an issue with the toner cartridge or its connection. It might be due to a faulty cartridge, dirty contacts, chip misalignment, or a firmware problem.
See if EWS can provide more information.
This explains how to use the EWS
Use the HP printer Embedded Web Server (EWS)
You can also ask Microsoft's Copilot how to fix the printer. Be sure to identify it as LaserJet, Officejet or Deskjet as some model names are identical but the printer is different. Be sure to ask Copilot for videos. Copilot has access to features and information that might be missing from the older HP manuals available on the web.
HP has a YouTube support page where can watch videos that answer questions and solve problems on HP printers. Typically unboxing, cleaning printheads and on rare occasion, Wi-Fi setup. Multiple language videos are usually available. You can also ask Microsoft's Copilot if you have the latest versions of Windows 10 or 11.
Go here and enter the model name of your system.
Let me know what you find out.
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