Error 0XC9C7000

[WiliamR]

HP 8210 OfficeJet Pro stuck in error 0XC9C7000 after incoming power outage. Not resolved w/ power restart.

[Raj_05 · Accepted solution]

Hi @WiliamR,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error 0XC9C7000 on the HP OfficeJet Pro 8210 typically indicates a hardware issue or an internal component failure, especially after a power outage. Since a power restart didn’t resolve the issue, you can try the following troubleshooting steps.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check for Paper Jams or Obstructions:

• Open the printer’s access door and check for any paper jams or foreign objects.
• Remove any jammed paper or debris you find.

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed and not damaged.
• Remove and reseat the cartridges.

Perform a Hard Reset:

• With the printer on, unplug the power cord from the back of the printer.
• Wait for 60 seconds.
• Plug the power cord back in and turn the printer on.

Firmware Update:

• Check if there is a firmware update available for your printer on HP's website. Sometimes, firmware updates can resolve hardware issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[WiliamR]

Thank you for the help