cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
45
Flag Post

Error 0x6100004a. Problem with printer or print system. Turn off and on. If it continues contact hp

HP Recommended
Hp office jet pro 6978

Keep getting edit that there is a problem with printer or print system and to turn off and then on. I do this but then says printer was not turned off properly then goes to maintenance then says remove jammed paper and make sure tray is installed properly.  Did everything and it doesn’t correct problem 

1 REPLY 1
HP Support Agent
HP Support Agent
24,485 24,371 1,352 1,437
Message 2 of 2
Flag Post
HP Recommended

@Deb427

 

Welcome to the HP Support community.

 

Remove the ink cartridges, and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation