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‎01-04-2021 03:06 PM

HP Recommended
Product: office Jet 6950

Office Jet 6950

Product No. P4C85A

Service ID: 29318

 

Initially when I start it, I normally get a paper jam message. In fact there is no paper jam.

After clicking OK, then comes another Error: 0x6100004a with all the description that there is an issue with the printer system.

 

I`ve restarted the printer many times but no difference.

Looks like the cartridge tray is stuck and its not moving at all. Normally, if we open up the lid to replace the cartridges, the tray comes in middle. Now, it is just stuck on right side and not moving at least when the lid is opened.

 

Any advise will be highly appreciated.

Category:
1 person had the same question
1 REPLY 1

‎01-07-2021 11:39 AM

HP Recommended

@khiali


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c05079673 and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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