Error 55.1 on printer

[Jim-Canady__]

Color Laser Jet Pro MFP M277c6. How do I clear error 55.1?

[Nal_NR]

Hi @Jim-Canady__ ,

Welcome to the HP Support Community. 

As I understand, your printer gives an error message 55.1,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps? 

Are you able to make a copy?

I have a few steps we could try to fix the issue: 

Hard reset: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Jim-Canady__]

The printer worked last week just fine. No hardware or software changes. I can't do anything  because when the 55.1 error comes up it will not function at all. I've done all the hard reset steps and mad sure it was plugged directly into the outlet. No change, it just comes up with the 55.1 error. I finally gave up after trying this many times and took it to be scrapped at our local recycling center and bought a new Epson that I can refill with ink instead of using having to use cartridges. Thanks for trying to help but I also know that even if I could find a repair center it would cost more than a new one would and the turn around would take to long.

[Nal_NR]

Hi @Jim-Canady__ ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!