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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎07-16-2024 03:02 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

HP6455e printer. Error 6 flashing and can’t resolve issue. Tried unplugging but did help.

Category:
1 REPLY 1

‎07-18-2024 07:11 AM

HP Recommended

Hi @JulMack,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are getting the E6 error on the HP ENVY 6455e All-In-One Printer, accompanied by flashing lights, which typically indicates a problem that requires attention. 

 

Here are some steps to troubleshoot and resolve this issue:

Check for Paper Jams:

  • Open all access doors (including the ink cartridge access area and the rear door) and remove any visible paper jams.
  • Ensure there are no small pieces of paper stuck inside the printer.

Reset the Printer:

  • Unplug the printer from the power source.
  • Wait for at least 60 seconds.
  • Plug the printer back in and turn it on.

Inspect the Ink Cartridges:

  • Open the ink cartridge access door.
  • Remove and reinsert the ink cartridges to ensure they are seated properly.
  • Check for any protective tape left on the cartridges and remove it if found.

Clean the Ink Cartridges and Printhead:

  • Turn off the printer and unplug it.
  • Gently clean the electrical contacts on the ink cartridges and printhead using a lint-free cloth lightly moistened with distilled water.
  • Allow them to dry before reinserting the cartridges and turning the printer back on.

Ensure Proper Installation of the Paper:

  • Ensure that the paper is loaded correctly in the input tray and that it is not overfilled.
  • Adjust the paper guides so they fit snugly against the paper.

Firmware Update: Update the firmware on an HP printer

  • Sometimes, updating the printer's firmware can resolve persistent errors. Check the HP website for any available firmware updates for your printer model and follow the instructions to install them.

Refer to this document: HP ENVY 6455e All-in-One Printer User manual 

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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