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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-01-2025 07:08 AM

HP Recommended
Product: HP Office Jet Po 8020

HP PRINTER 

1 REPLY 1

‎04-03-2025 11:14 AM

HP Recommended

Hi @Thompson1954 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

The error code 62.80.13 on your HP OfficeJet Pro 8020 typically indicates a problem with the printhead.

 

Here are steps you can take to resolve the issue:

 

1. Reset the Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait for at least 60 seconds, then plug it back in and turn it on.
  • HP recommends plugging the printer directly into a wall outlet rather than a power strip.

 

2. Check the Printhead:

  • Open the printer and carefully remove the printhead.
  • Inspect the printhead and its contacts for any dirt or damage.
  • Clean the contacts gently with a lint-free cloth lightly dampened with distilled water.
  • Reinsert the printhead securely and close the printer cover.

 

3. Update Printer Firmware:

  • Visit the HP Support page for your printer model and download the latest firmware updates.
  • Firmware updates can resolve bugs and improve printer performance.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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