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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ern_Ag
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Message 1 of 8
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Error 79 on HP Color LaserJet Pro M280-M281 Multifunction Printer series

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Hello.

Please help.

I already did everything you said (@jabzi), (https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Error-79-on-HP-Color-LaserJet-Pro-M280-M281-Mu... by my printer keeps looping: "ready state" for few seconds and then "79 Error: Please turn off then on", again and again.

I also downloaded a firmware. I tried to install it in my printer but the printer never gets in "ready state" for more than 3 seconds.

What can I do?

I have several days trying to fix it. I am loosing my mind.

Thank you very much

7 REPLIES 7
jabzi
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Message 2 of 8
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Hello, 

 

Please check your inbox ( click on Envelope icon - top right of this window ) for more information.

 

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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Devuh
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Message 3 of 8
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I am having the same issues with my Color Laser jet M281fdw. I have done all of the steps mentioned. Please help. The printer will not stop initializing. It does it every 1-2 minutes and still shows the 79 error after I have done all of the steps mentioned above. I am hoping that Jabzi will see this message and send me the same instructions.

Thanks,

Helen

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Devuh
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Message 4 of 8
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Jabzi,

Can you send me the instructions that you sent another user here? I am having the same problem and have done all of the steps you mentioned above. The printer will not stop initializing.

Please help!

Helen

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bcube0007
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Message 5 of 8
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I am a new user. I reinstalled all the HP SW and the error 79 returned. I have not updated the firmware and I put back the HP branded toner. But the printer is looping on the error 79. Please send your reply again to me 

 

Thanks

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jabzi
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Hello , 

 

Please try the below are the steps that one need to follow in the order as mentioned ...

     Disconnect the printer from the NETWORK  

     If on wired network : Unplug the  Ethernet cable from back of the printer.    

     If on wireless network : Power of the Wireless router. Turn off the printer.    

 

 Wait for 30 seconds. Turn on the printer.     

 If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.   

 

 Turn off the printer. Wait for 30 seconds and then turn on the printer.      

Once the printer is in Ready state you may go ahead and connect the printer to the network ( Power on the Wireless Router or plug in the Ethernet cable ) and then try printing.

Regards,
Jabzi

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DF44612
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Message 7 of 8
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I went through those steps and I am still having the issue.  It continues to restart and spool.  I have tried your process twice.  Do you have another recommendation?

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Kate1111
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I have the same issue and already tried all

that is mentioned. Can you send me other options as well?

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