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‎06-22-2022 05:21 PM - last edited on ‎06-24-2022 05:38 AM by Retired

HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Solved: B305ED09 - HP Support Community - 8358681

Reply:

Hi, I have the HP Office Jet Pro 9015 printer and the same blue screen error several times a day. The only fix is to unplug it and plug it back in. Can I get the instructions to reset it too? Much appreciated.

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1 REPLY 1

‎06-25-2022 08:52 AM

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@lbaldwin

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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