Error: B87A68C2

[AMCL]

Printer cannot print

A problem has occurred and you will be unable to print until the issue is resolved. 

Error: B87A68C2 

HP Officejet 8010 series

[TheHelper0007]

Hi @AMCL,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Can you please let me know if you are enrolled in instant ink? 

Meanwhile, let us try these troubleshooting steps and check if it resolves the issue. 

Let's perform the power drain on the printer:

1. With the printer turned on, disconnect the power cord from the back of the printer and the wall outlet.
2. Press and hold the power button on the printer for 20 seconds.
3. Wait for 60 seconds and connect the power cord back in.
4. This should reset the printer.

Check/Wipe Cartridge Contacts:

• The error message may be caused by dirt or damage to the gold contacts on the cartridge.
• Remove the cartridge and wipe the contacts with a non-fibrous tissue.
• If no dirt is visible, use an alcohol-based cleaning solution or cartridge flush to remove stubborn marks.

Wipe Contacts Inside the Printer:

• If the cartridge contacts are clean, the contacts inside the printer may be dirty.
• If you can see these contacts, clean them with the same method as before.
• Be careful not to leave any tissue scraps inside the printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

darkmaniac0007

HP Support