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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

Error B89F65F8

HP Recommended
Officejet Pro 8710
Microsoft Windows 10 (64-bit)

None of the solutions I've found here does anything.  Unplugged and plugged many times.  Nothing.  Can't change the ink because the carriage is locked in the home.  Can't update firmware because the printer is not recognizable.  

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@FixthisprinterH

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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