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Microsoft Windows 10 (64-bit)

How do I fix the printer error:  B8BB2C92

There is a problem with the printer.  Turn  the printer Off, then On.

HP OfficeJet Pro 8710

 

I have turned my printer off/on several times.  I unplugged the printer from the wall and the printer.  I wait for about 5 min and replugged the printer and still got the same error.  

 

 

19 REPLIES 19
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Has HP reached out to you with a solution? I have this same issue and really need to get it fixed and was hoping you had gotten an answer! Thanks!

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No response

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Bummer… thanks!

HP Recommended

Hi @sjohon3035,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP OfficeJet Pro 8710 Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform a Semi full reset to restore the printer back to its original settings.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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Hi Anand Andy

 

I have the same problem with my HP printer, could you please send me the instructions on how to fully reset the printer?

 

Thank you, 

Carl

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Hi @Carl_Iliuta,

 

Welcome to the HP Support Community

 

I understand you are getting an error message B8BB2C92 on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform a Semi full reset to restore the printer back to its original settings.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

HP Recommended

On printer control panel, click on settings (gear), scroll down to printer maintenance.  Update settings (this might solve problem) or click on restore to factory settings.

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Hi Anand Andy,

I have the same problem with my HP printer, could you please send me the instructions on how to fully reset the printer?

Thanks, 

Cbell_bgcgc

HP Recommended

I have the same error code. Would appreciate the solution. Thank you. 

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