Error Code 00829C98 - blue screen - brand new HP Envy Photo 7830

[breze09]

Hello guys,

since i inserted the first time new instant ink cartridges in my HP Envy Photo 7830, the printer freezes randomly.  After opening  the upper cover it shows the error code 00829C98 on a blue screen and isn't responding anymore.

Unplugging the power chord helps for some hours than the error occurs again.

Is there a solution for my problem out there?

What is the reason for this behaviour?

Thanks and best regards

[Kumar0307]

@breze09, Welcome to the HP Support Community! I’m here to help.

I understand you are getting this error on the printer screen intermittently. We will have to perform a reset on the printer to resolve this issue. 

For now, on the printer control panel display, from the Home screen, swipe left to select Setup

Touch Tools, touch  Restore Factory Defaults and then follow the onscreen instructions.

If the error persists, let us perform a semi-full reset

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Once the reset is complete, you will have to reconnect the printer to the wireless network and re-enroll in Instant Ink using the same account.

Hope this helps! Keep me posted. 

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