Error Code 0112E9AA on OfficeJet Pro 7740 Screen

[Steve_C1]

I have a +/- 2 year old HP OfficeJet Pro 7740 All-In-One and after updating the driver, the touch screen on the printer displays an all blue screen with what looks like an image of a "Power Button" and the following code: 0112E9AA.  I have tried leaving the printer un plugged for the better part of a week and the code still appears once the printer is powered up. Has anyone else experienced this? More importantly, any suggestions how to fix it? I'm ready to beat this thing with a hammer..haha

Steve

[Betty0610]

@Steve_C1

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Steve_C1]

Hi Betty, 

Thank you for the message.  I tried contacting HP Support (Virtual Support Assistant) before posting to this board and was told by Support that they were unable to help me with this problem.  Do you have a better, more direct means of contacting someone in support?

Thank You so much for any help you can provide!

Steve

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!