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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-30-2024 04:14 PM

HP Recommended
Product: HP ENVY Photo 6230 All-in-One Printer

My printer is stuck with error code  0X6201922A .The window also says XM_CM-Command 

The HP troubleshooter was unable to help

Category:
2 REPLIES 2

‎06-01-2024 08:13 AM

HP Recommended

Hi @Heathmaid,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Error codes like 0X6201922A on HP printers can indicate various issues, but the XM_CM-Command error specifically might relate to a problem with the printer's firmware or communication with the computer. Here are a few steps you can try to resolve the issue.

 

  • Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, unplug it from the power source, wait for a couple of minutes, then plug it back in and turn it on.
  • Update Firmware: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP support website. Download and install any available updates following the instructions provided.
  • Check Connections: Make sure all cables connecting the printer to your computer are securely plugged in. If you're using a wireless connection, ensure that your printer is connected to the same network as your computer.
  • Reset the Printer: You can try resetting the printer to its factory settings. Refer to your printer's manual for instructions on how to perform a factory reset. Be aware that this will erase any custom settings you have configured.
  • Clear Print Queue: Sometimes, pending print jobs can cause errors. Open the print queue on your computer and cancel any pending print jobs. Then try printing again to see if the error persists.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

 

Raj_05
HP Support Community Moderator
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‎06-02-2024 07:55 AM

HP Recommended

Hi Alden, I've tried those methods already as I'd seen them on a previous post. I seem to be able to print a single black and white page before the error occurs, if I try to print colour, the print is striped and poor quality.

 

Any advice is greatly appreciated however I suspect this printer has reached its end.

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