Error Code 0XB90BFDC2

[LFR31]

THe All-in-one printer Envy 4512, I am having an error code 0XB90BFDC2 and the printer is not letting me do nothing. I reset it turned the power off for several hours and nothing. once it powers back up, the same error code pops up.

I can't find anything about this code thru  the web. Please help me, Thanks!!!

[KrazyToad]

@LFR31

I suggest you perform a Reset and also update the Printer Firmware

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

You can refer to this Link: https://support.hp.com/in-en/document/c02919168 for Firmware update

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[LFR31]

Everytime I try to reset this what it does, Doesn't allow me to do anything else. 

[KrazyToad]

@LFR31

At this point I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[LFR31 · Accepted solution]

I fix the issue. When it was rebooting I quickily went thru the menu 

1. Setup

2. Tools

3. Scroll down to "Restore Factory Defaults"

And restore the printer but once I connect the printer to the wifi, it created this error again. So I didn't connect the printer to the wifi and left it "USB" only.

Thanks for your help @KrazyToad

[KrazyToad]

@LFR31

I'm glad you got this issue sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊