Error Code 0x61000020

[JasonC1]

I just started getting the Error Code 0x61000020.

I have gone through all the troubleshooting steps that are listed in the help sections and that have been linked to from previous threads multiple times. There are no paper jams or paper fragments in any of the trays, rollers, ect. The ink tanks are full and clean. The printhead is clean and seated properly. This is a networked office printer that has both PCs and Macs printing to it.

Every time I go through the reboot/reset procedure I am able to print the status report once. If I try to print it again or if I send anything to the printer it prints half the page and then I get the error message again. The printer is out of warranty so I assume I'm out of luck, but just wanted to see if there was any chance of a solution here.

[Raj1788]

@JasonC1

Welcome to the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-8630-e-all-in-one-printer-series/5367618/docum... for Printer Failure' Message.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[JasonC1]

Thanks for the reply. However as mentioned in the original message, I have already done all of these standard proceedures several times. None of them worked. I have resigned myself to the fact that this printer is no longer operational and have replaced it with another that we had in the office.

[Raj1788]

@JasonC1

This could be a hardware issue with the printer.

I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!